💰 Refund Policy

At Bluetooth Speaker Manufacturers, we value every client and aim to build long-term partnerships based on transparency and trust.
Our refund and return policy is designed to ensure fair, reasonable, and professional handling of all transactions — especially for OEM and custom-made Bluetooth speaker projects.

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📦 1. General Policy Overview

We manufacture Bluetooth speakers primarily for business-to-business (B2B) clients, including brand owners, distributors, and importers.
Since most of our orders involve customized OEM/ODM production, we cannot offer full refunds once production or material preparation has started.
However, we are fully committed to resolving any valid concerns regarding product quality, shipment damage, or production discrepancies with fairness and efficiency.

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🧾 2. Eligibility for Refund or Replacement

Refunds or replacements may be approved under the following conditions:

• The received Bluetooth speakers contain manufacturing defects or do not meet the confirmed sample standards.

• A confirmed production error occurs on our side (such as incorrect color, logo, or specification).

• The products are damaged during transit, and valid proof is provided within 7 working days of receipt.

For eligible cases, our factory will offer repair, replacement, or partial refund, depending on the situation and agreement with the buyer.

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🏭 3. Non-Refundable Situations

To maintain production efficiency and protect both parties’ resources, the following cases are non-refundable:

• Orders canceled after raw materials or components have been purchased.

• Custom-designed Bluetooth speakers where molds or tooling have already been made.

• Products damaged due to misuse, improper storage, or unauthorized modification.

• Delays caused by shipping companies, customs clearance, or force majeure events.

We strongly encourage clients to carefully review and confirm every detail — design drawings, specifications, and packaging — before production begins.

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📋 4. Sample Orders

Samples are an essential step in the OEM/ODM process.
All sample fees are non-refundable once the production is initiated, as each sample is custom-made according to the buyer’s specifications.
However, in many cases, the sample fee can be deducted from the total amount of the subsequent bulk order once confirmed.

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🚚 5. Damaged Goods During Shipping

We package all Bluetooth speakers using reinforced cartons and perform drop tests before shipment.
Still, international transportation involves risks such as rough handling or unexpected conditions.
If a shipment arrives damaged:

1. Take clear photos or videos of the damaged goods and outer carton.

2. Contact our logistics or sales representative within 5 working days.

3. We will assist you in filing a claim with the courier or freight company and provide replacement support when applicable.

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⏳ 6. Refund Procedure

If a refund is applicable, the process will be handled as follows:

• The client provides full details, photos, and supporting documents for verification.

• Our quality control team evaluates the issue and provides an official solution within 3–5 working days.

• Approved refunds will be processed via the original payment method (bank transfer, PayPal, or other) within 7–10 working days after confirmation.

Our goal is to make every case transparent and traceable so both parties can continue cooperation with mutual confidence.

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🤝 7. Order Cancellation Before Production

If you wish to cancel an order before production begins, please inform your account manager as soon as possible.
Cancellation is possible only before materials are purchased or molds are opened.
Once manufacturing preparation starts, the order enters a non-refundable phase.
However, we can discuss rescheduling or modifying the production plan depending on your needs.

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🌍 8. Custom Projects and Mold Development

For Bluetooth speaker projects involving mold opening or exclusive design, tooling fees are considered non-refundable development costs.
In return, you retain exclusive rights to the mold and design for future orders.
Our engineering team ensures that all specifications are confirmed in writing before tooling begins to prevent disputes.

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📞 9. Contact Us for Assistance

We believe every problem can be solved through communication.
If you experience any issue related to product quality, shipment, or refund eligibility, please contact our support team directly:

Bluetooth Speaker Manufacturers
📍 Ningbo, China
📧 info@bluetooth-speaker-manufacturers.com
🌐 https://www.bluetooth-speaker-manufacturers.com

Our after-sales department will respond promptly and work toward a fair solution.

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🧭 Final Thoughts

We understand that trust is built on both product performance and service transparency.
That’s why our Refund Policy focuses on accountability and professionalism rather than rigid rules.
As a responsible Bluetooth speaker manufacturer, we are committed to ensuring that every order — from samples to mass production — meets your expectations in quality and reliability.
Your satisfaction is the foundation of our long-term business relationship.